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Archive for the ‘IT Support’ Category

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In House vs. Outsourced IT Support London

Friday, January 13th, 2012

Businesses of varying sizes will at some point consider the benefits of keeping their IT processes within the setting as opposed to outsourcing to a professional team. If you are currently considering your options, you may be interested in the advantages that outsourcing carries when compared to the in house alternative. Here at Online Support, we are on hand to guide you through IT support in London with proficiency and ease, leaving you in no doubt as to which solution is right for you and your company.

Most businesses will want to deliver the best level of customer service to their valued clients, but necessary IT procedures can sometimes get in the way of this, especially when members of staff are working to capacity as it is. Outsourcing gives businesses the freedom to concentrate their efforts on other areas of the business to ensure customer satisfaction is always the priority, not those irritating server issues.

In order for a business to remain successful, costs must be kept as low as possible in all areas, from ensuring the warm air heating system is as economical as possible to sourcing quality materials at competitive prices. Another fantastic way to ensure overheads remain low and existing staff members receive a competitive wage is through outsourcing IT related tasks as opposed to hiring an in house IT technician. Smaller companies will notice the significant difference in price, especially when you come to our specialist team.

Excellence is something that is guaranteed when you choose us as your provider of outsourced IT support as we benefit from being a Microsoft Gold Partner. This means that Microsoft recognise our superior level of skill and reward us through offering the highest level of support, meaning there is no problem we cannot rectify.

If you are currently trying to decide between in house and outsourcing, there has never been a better time to get in touch with the professionals here at Online Support. With a flexible array of IT support in London for you to choose from, we guarantee your IT processes will be taken care of with proficiency no matter what the size or nature of your business.

Disclaimer of Endorsement: Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favouring by Online Support. The views and opinions of authors expressed herein do not necessarily state or reflect those of Online Support, and shall not be used for advertising or product endorsement purposes.

Posted in IT Support | Tags: IT Support London | No Comments »

What Can IT Support Companies London Offer?

Friday, December 9th, 2011

Whether you are running a small business or a large corporation, keeping your IT systems running efficiently is important to the overall productivity of your workplace. Here at Online Support, we offer a range of services for IT support in London to make sure your working day runs smoothly. We tailor our services dependant on the needs of your business and can provide you with either fully outsourced IT support or can be on hand to support your own in-house team if you have one. All of our engineers are fully certified and we pride ourselves on providing you with clear communication to ensure everything we do is done so to the highest standards.

If you don’t have your own IT team in place, one of the services we offer is a fully outsourced IT support programme, meaning we will be on hand to manage all of your IT systems. We have a range of different options for using this service, including a pay-as-you-go package or a fixed price package so you can determine the costs of our services in relation to your available budget. Some of the benefits of using our service are that you have a rapid response time for any issues that arise, we will monitor the efficiency of your systems and you have ownership of your service because we provide you with a dedicated account manager.

When you already have an in-house IT team in place, we are able to support and work alongside them. There may be times when you are faced with tasks that your team lack experience or knowledge in or just need an extra bit of support during a new challenge. Our supplementary IT support service means you have access to a cost effective solution providing you with the support you need from our experienced and expert team to give you assistance maintaining your systems.

Whilst looking at ways to improve your business with the introduction of IT support, why not think about installing artificial flowers into your office? This will help to further improve staff morale and productivity.

If you think you need IT support in London for your business, contact us at Online Support where we can offer you a bespoke package designed around the needs of your business.

Disclaimer of Endorsement: Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favouring by Online Support. The views and opinions of authors expressed herein do not necessarily state or reflect those of Online Support, and shall not be used for advertising or product endorsement purposes.

Posted in IT Support | Tags: IT support in London | No Comments »

5 Features of Small Business IT Support London

Thursday, November 24th, 2011

With businesses constantly relying on IT systems to carry out all manner of tasks, there is a serious risk of your business suffering from major disruptions should your systems fail. It is in these times of need that our team of technicians here at Online Support are able to help you – providing professional assistance and support designed to get your business back on track as soon as possible. Read on as we explain 5 valuable features of business IT support in London that we can provide.

Office Relocation

If your company is relocating or undertaking office refurbishment London, our team can assist with all of your IT requirements. From pre-planning your office move and transferring critical equipment such as your servers to providing on-site installations and support on the first day in your new office, you can trust that our team will help your office relocation or refurbishment run as smoothly as possible.

Server Installations and Upgrades

When server hardware and software updates are required it is important that you seek professionals to carry out the task to ensure no major problems arise. Our experienced team have extensive experience in completing server upgrades and migrations as well as complete server installations – so you can trust them to assist your business.

Server and Network Monitoring

We can provide a server and network monitoring service that aims to spot issues at the earliest stage, allowing us to resolve the issue as soon as possible and keep disruptions to an absolute minimum.

24 Hour Disaster Recovery Guarantee

Such is the confidence we have in our abilities to resolve any issues quickly and efficiently, we guarantee to get your servers up and running again within 24 hours for an ultra-rapid solution.

30 Day Online Back Up Service

The consequences of losing vital information can be disastrous for your business. With this in mind, we can transfer a complete copy of your company’s information to our off-site Data Centre where you can access data spanning 30 days. So regardless of whatever happens, you can be assured that your data will not be lost should your IT systems crash.

If you are looking for a professional team to provide IT support in London, don’t hesitate to contact our team here at Online Support today.

Disclaimer of Endorsement: Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favouring by Online Support. The views and opinions of authors expressed herein do not necessarily state or reflect those of Online Support and shall not be used for advertising or product endorsement purposes.

Posted in IT Support | Tags: IT Support London | No Comments »

Remote Network Support London

Friday, November 11th, 2011

When your business faces any IT problems, you need to know that there is a team of professional specialists who can help you to resolve the issue as efficiently and quickly as possible, meaning you can continue to deliver an excellent service to your customers. Here at Online Support, we have a wealth of experience and expert knowledge regarding all manner of IT systems so you can have the belief that we can help you and your business in times of need. Whether you require regular computer repairs and maintenance or professional network support in London we are waiting to hear from you.

Whether you are a large company with an in-house team of IT specialists employed to handle any issues that arise, or a small business with no IT support currently in place, here at Online Support our excellent remote services can be used to benefit your business.

As a popular alternative to seeking our complete in-house service, a more convenient option for many business owners is to seek remote support when dealing with network issues and any other IT problems that may arise. What’s more, the flexible way in which we operate means we can offer a tailored network support contract that allows you to choose the extent at which you employ our services.

Network and server viruses and intrusions can lead to damning consequences such as the loss of valuable, irreplaceable files containing sensitive information which can have a serious impact on your business. Whilst you may have an in-house team of IT specialists in place to deal with any problems that arise, to ensure your businesses is entirely protected against serious issues, at Online Support we can provide remote network and server monitoring designed to protect your system in order to prevent intrusions from occurring in the first instance.

We can also provide a professional network installation service following your company’s office refurbishment London should it be required.

So, if you are looking for a professional team who can provide various levels of IT support including network support in London for your business, don’t hesitate to contact our team here at Online Support today on 0208 232 1190.

Disclaimer of Endorsement: Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favouring by Online Support. The views and opinions of authors expressed herein do not necessarily state or reflect those of Online Support and shall not be used for advertising or product endorsement purposes.

Posted in IT Support | Tags: Network Support London | No Comments »

Subcontracted IT Services in London

Thursday, October 27th, 2011

When your busy business relies heavily upon the smooth operation of IT processes, it can be difficult to ensure that the relevant areas are monitored and updated regularly by an individual who possesses the right skills to do so proficiently. If you are struggling to meet the IT needs of your business, subcontracting could be the solution. Here at Online Support we specialise in offering a range of IT services in London, giving you peace of mind that the technological aspects of your company are being monitored by industry professionals.

We understand that each and every company is unique, therefore will require a different level of support regarding their IT procedures. Working closely with you, we will put together a package tailored to your specific requirements to leave you in no doubt that the service we offer takes care of every necessary element.

Subcontracted IT services from our specialist team carry a host of advantages; continue on as such benefits are explored.

Reduced Costs

Our reasonably priced service could result in significant savings when you take into consideration the cost of employing a group of in-house IT consultants. In addition to this, we offer a money back guarantee in the unlikely event that you are not completely satisfied with the service we provide.

Enhanced Skill

Our commitment to the industry and superior skill is highlighted by the fact that we are Microsoft Gold Partners. This means that our proficiency is endorsed by Microsoft, giving you confidence that we can tackle any IT issues with ease.

We firmly believe that our level of expertise makes us the ideal choice for businesses both large and small. Whether you are a sizeable corporation reliant upon specialist information management software, or you are a smaller company in need of assistance with exchange migration, make us your preferred choice for a service that surpasses our competitors.

Subcontracting could truly enhance the productivity and profitability of your business. To find out more about our diverse range of IT services in London, search our website today and browse through the available packages at your leisure.

Disclaimer of Endorsement: Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favouring by Online Support. The views and opinions of authors expressed herein do not necessarily state or reflect those of Online Support, and shall not be used for advertising or product endorsement purposes.

Posted in IT Support | Tags: IT services London | No Comments »

In house Vs. Outsourced IT Support

Friday, October 21st, 2011

If you are in the process of setting up a business that will be heavily reliant upon advanced IT processes, the chances are you looking for a dedicated team of industry professionals capable of coping with the complexities of intricate IT systems. Here at ihotdesk, we believe outsourced IT support in London has a plethora of advantages over an in house team and it is because of this that we are committed to supporting your outsourced tasks to the highest of standards.

If you are unsure as to what type of IT support is best for your business, the following aims to explore the features and benefits of outsourcing, leaving you to make an informed decision as to whether it is right for your company needs.

Cost

It is an undeniable fact that the majority of businesses will be looking at ways to reduce their overheads in order to maximise their profit potential. The cost of employing a single full-time IT consultant within London is anywhere in the region of £20,000 to £35,000 per annum, so with this in mind an entire team of IT professionals could prove incredibly costly.

Our flexible and cost efficient service means you could make significant savings through outsourcing all or even a proportion of your IT requirements.

Proficiency

Our service is built upon numerous members of the team specialising in different areas of IT; this means that whatever you require help and support with is easily achievable, delivering enviable results in an efficient manner.

Whilst an in house team will undoubtedly offer a level of technical proficiency, the likelihood of creating a team capable of delivering such superior results on a wide spectrum of processes is slim.

Whether you require additional help with your information management software or you feel you could benefit from an entire range of services, make us your first port of call.

If you would like to know more about the range of outsourced IT support in London we are capable of carrying out for your business, simply search our website today.

Disclaimer of Endorsement: Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favouring by ihotdesk. The views and opinions of authors expressed herein do not necessarily state or reflect those of ihotdesk, and shall not be used for advertising or product endorsement purposes.

Posted in IT Support | Tags: outsourced IT support in London | No Comments »

How Does Remote IT Support in London Work?

Friday, October 21st, 2011

When the proficiency of your business is dependent upon multiple IT processes, it can be difficult to ensure the smooth operation of each and every procedure. Employing an in-house IT department can be incredibly costly, so an alternative to this is remote IT support in London from the specialist team here at ihotdesk. If you have heard of this kind of support but are unsure of exactly what it entails and how it works, continue on as we take you through the various options and benefits.

When undertaking remote IT support, we work incredibly hard to ensure we have a solid understanding of your business and the current processes it relies upon before we begin. From this, we will work closely with you to create a package that alleviates the pressure associated with handling your technology requirements in-house.

Small to medium sized businesses stand to benefit greatly by choosing remote IT support, as this has the potential to significantly reduce overheads through eliminating the need for a full time, in-house IT technician. As enhancing profit margins is something all companies are looking to achieve in this difficult economic climate, choosing us for server management, disaster recovery, network operations and many other services could be the perfect place to start.

Large businesses with an established in-house IT department will still reap the advantages of remote IT support as we can assist the team in any area you feel requires a little extra support. We can be involved with all processes or one specific area, giving you flexibility and expertise at an affordable cost.

Once your IT processes have been streamlined through our remote service, you may wish to consider the other areas in which your business could be improved upon. Comfort and style within the office are very important to both staff and visitors, so consider refurbishment London if your commercial setting is looking a little dated.

If you would like to know more about remote IT support in London expertly provided by our experienced team, simply search our website today.

Disclaimer of Endorsement: Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favouring by ihotdesk. The views and opinions of authors expressed herein do not necessarily state or reflect those of ihotdesk, and shall not be used for advertising or product endorsement purposes.

Posted in IT Support | Tags: IT support in London | No Comments »

Network Support & Installation London

Friday, October 14th, 2011

Businesses of any size that rely on the use of a network of computers can benefit greatly from the professional and expert support of the specialist engineers here at Online Support. Specialising in all aspects of IT support and maintenance including network support in London, you can place your trust in us to provide you with the very highest standard of IT support to ensure your systems continue to operate to their optimum potential; effectively reducing the risk of experiencing unwanted disruptions caused by network problems.

Regardless of your network type, our dedicated team here at Online Support have the necessary knowledge and experience of working with numerous systems, providing both installation and maintenance, so you can be sure that our team are capable of providing your business with reliable and professional support.

Performing email exchange migration in London can be a daunting task. However as we have encountered most exchange migration variations in the past, we are capable of completing your exchange migration project from start to finish. We can also provide any existing in-house engineers with expert training to ensure they are fully prepared to carry out future migrations.

Our flexible method of operating also makes us the ideal choice for your business, whether you are a small solicitor firm or a large scale team of accountants Reading. We can provide your business with supplementary support to assist your in-house team or fully outsourced support to resolve any serious issues with your network.

By working with you to create a tailored contract designed to meet your network support demands, we can assist you with various aspects of support, including:

• Network and server monitoring
• Online back-up services
• Disaster recovery solutions

Unlike most IT support providers, being awarded the Microsoft Gold Partner accreditation in recognition of our exceptional standard of IT support means we have direct access to the advisory team at Microsoft whenever they may be needed.

So, if your business is experiencing constant IT problems that are having a damaging impact on productivity and the overall success of your business, consider hiring our expert team of IT specialists here at Online Support. Find out how we can help your business with professional network support in London by calling us today on 0208 232 1190.

Disclaimer of Endorsement: Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favouring by Online Support. The views and opinions of authors expressed herein do not necessarily state or reflect those of Online Support and shall not be used for advertising or product endorsement purposes.

Posted in IT Support | Tags: exchange migration in London, network support in London | No Comments »

How Do IT Outsourcing Companies Work?

Thursday, September 29th, 2011

As the owner of a business of any size, ensuring the IT and communication systems within your premises are working efficiently is of paramount importance. After all, your IT and communication systems have a direct influence on the production levels of your team. If your systems fail or are inadequate, your business may suffer together with the service you provide to your valued customers. Here at ihotdesk we provide professional and efficient services as one of the leading IT outsourcing companies in London to reduce the disruptions caused to your business and your customers.

If your business is expanding you need to prepare accordingly such as sending members of your team on management training courses in order to fill positions internally and readying yourselves for the reliance on IT and communication systems to increase. If this is the situation, you should ensure you have the professional assistance of the IT technicians here at ihotdesk.

We have been delivering varying levels of IT support to numerous businesses for over a decade. As leaders in the industry we are continually improving our services through extensive research to ensure that our service meets your high expectations and the demands of your business.

Before hiring our professional team here at ihotdesk, it is important that you understand exactly how we will operate and the benefits that IT outsourcing can bring to you and your team.

Our IT outsourcing works by providing your business with fully qualified IT technicians who can deliver expert assistance, as and when you require.

IT outsourcing proves popular with businesses of all sizes, but particularly smaller businesses where no in-house IT support team is in place. Many small business owners appreciate the flexible, low costs of outsourced IT support in comparison to employing permanent technicians, particularly if they cannot justify employing permanent staff to undertake such a small workload.

However, it is not uncommon for businesses to seek the services of our technicians to work in unison with an in-house IT support team currently in place.

If you feel your business could benefit from the services of IT outsourcing companies in London, look no further than our team here at ihotdesk. To discuss your requirements call us today on 08000 321 000.

Disclaimer of Endorsement: Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favouring by ihotdesk. The views and opinions of authors expressed herein do not necessarily state or reflect those of ihotdesk and shall not be used for advertising or product endorsement purposes.

Posted in IT Support | Tags: IT outsourcing companies in London | No Comments »

The Different Types of IT Services

Monday, September 19th, 2011

With businesses employing the use of a vast array of computer technology, it can become a challenge to keep on top of each and every IT process. If you are struggling to get to grips with the many programmes and services your company requires, it may be advisable to consider outsourcing to a professional team. The dedicated specialists here at ihotdesk are able to work efficiently, offering a range of IT services in London to give you the support you need.

The size of your company will determine what level of support is necessary, so read on as we take you through the possibilities for small, medium and large businesses.

Small (Less than 50 Employees)

Smaller organisations will most likely not have a fully-fledged IT department in place, which is where ihotdesk plus is the ideal solution as we offer a fixed price for all inclusive IT support. Allow us to take care of your IT processes efficiently and effectively through server and network management, unlimited remote assistance and desk side support.

Medium (50-250 Employees)

Whilst some medium sized companies will hire an in-house IT team, others prefer to outsource due to the difference in cost, as a full time IT employee usually has a salary of £35,000-£50,000 a year. There are many other advantages of outsourcing your IT, most notably the fact that rather than just one individual taking charge, we can offer a selection of professionals with experience in different processes, so no matter what you need, you are guaranteed a high level of service.

Large (250+ Employers)

Outsourcing for large businesses can be highly advantageous as operations such as network management, helpdesk and server operations can be dealt with by us, leaving your IT department to concentrate on other technological procedures and developments.

The day to day running of your business can be greatly aided by many things, from outsourcing your IT for maximum efficiency to calling upon professional shredding services London that ensures confidentiality at all times.

To find out more about the range of different IT services in London we at ihotdesk are able to offer, simply search our website today.

Disclaimer of Endorsement:Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favouring by ihotdesk. The views and opinions of authors expressed herein do not necessarily state or reflect those of ihotdesk, and shall not be used for advertising or product endorsement purposes.

Posted in IT Support | Tags: IT services London | No Comments »

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